(in Polish) zarządzanie i inżynieria usług stacjonarne pierwszego stopnia (ZIIUDN)

possess maturity certificate, positive result of the enrolment procedure

Resolution No. 417/XXVII/XIV/2015 of 22 January 2015, passed by the Senate of the University of Bialystok on determining the effects of education adopted for the first degree of service engineering and management at the University of Technology in Bialystok

Symbols:
ZI – course education outcomes for service engineering and management
W – knowledge
U – skills
K – social competences
01, 02, 03… – subsequent number of education outcome
S – education in the field of social sciences
T – education in the field of technical sciences
Inz – education outcomes leading to obtaining engineering competences
1 – first degree studies
P – practical profile

A symbol for educational outcomes – educational outcomes – reference of education outcomes to the field of social and technical sciences and engineering competences

KNOWLEDGE
the student:
ZI_W01 - has basic knowledge of selected branches of mathematics, necessary for formulating and solving problems in services engineering and basic knowledge of physics needed to understand the fundamental phenomena and laws of nature, which allows solving simple technical issues - T1P_W01, T1P_W06
ZI_W02 - knows the methods, techniques and tools used to solve simple engineering tasks in the field of services engineering - T1P_W06, InzP_W02
ZI_W03 - has general knowledge covering key issues in services engineering and management, in particular the maintenance of facilities and systems typical of services engineering - T1P_W03, InzP_W03
ZI_W04 - has detailed knowledge of the essence of services engineering, service lifecycle, methods and tools used in services engineering and models of service systems - T1P_W04
ZI_W05 - has basic knowledge about the life cycle of equipment, facilities and technical systems used in services engineering - T1P_W05, InzP_W01
ZI_W06 - has basic knowledge of computer science - T1P_W02, InzP_W03
ZI_W07 - has basic knowledge of automation and robotics - T1P_W02, InzP_W03
ZI_W08 - has basic knowledge of conventional techniques and technologies used in services engineering, in particular regarding the technical standards and regulations - T1P_W07, InzP_W04
ZI_W09 - knows and understands the impact of the environment, in particular social, economic and legal activities of engineering - T1P_W08, InzP_W05
ZI_W10 - has basic knowledge of management and business, in particular, project management, human resources management, quality management, financial management, as well as knows the methods and techniques of data collection in this area - T1P_W09, S1P_W06, InzP_W06
ZI_W11 - has basic knowledge about the creation and development of individual economic activities and knows the basic conditions of engineering activities resulting from the economic, social and legal sciences, - T1P_W11, S1P_W11, InzP_W06
ZI_W12 - has basic knowledge of the norms and rules of legal, organizational, moral, and ethical aspects, and in particular on the principles of safety, protection of industrial property and copyright, as well as ways to use the resources of patent information - T1P_W10, S1P_W07, S1P_W10, InzP_W05
ZI_W13 - knows the theoretical basis of management science, economics and complementary disciplines and the evolution of views on the organization and management - S1P_W01, S1P_W09
ZI_W14 - has knowledge of the man and his role in the organization and social bonds and their evolution; has knowledge of the general principles of the organization and their environment and understand basic processes and phenomena occurring in organizations and their environment - S1P_W02, S1P_W03, S1P_W05
ZI_W15 - has knowledge of the fundamental aspects of the organization in a complex environment, allowing to diagnose and solve basic problems typical of contemporary organizations - S1P_W04
ZI_W16 - understands the causes, course, the scale and consequences of changes in the organization and their environment and understands the need for their predictions - S1P_W08
SKILLS
general skills (not related to engineering competences)

ZI_U01 - can obtain information from literature, databases and other sources, also in English or another modern language considered to be the language of international communication in the management and services engineering; can merge and interpret the obtained information and draw conclusions and justify opinions - T1P_U01
ZI_U02 - communicates using a variety of techniques in a professional environment and beyond - T1P_U02
ZI_U03 - can prepare in Polish and in a foreign language a well-documented development problems of management and services engineering - T1P_U03
ZI_U04 - has the ability to prepare typical of written and oral presentations in Polish and foreign language regarding the results of the implementation of the tasks assigned, as well as on specific issues related to the management and services engineering - T1P_U04, S1P_U09, S1P_U10
ZI_U05 - has the ability to self-educate - T1P_U05
ZI_U06 - possesses language skills in management and services engineering typical of level B2 of the European Framework of Reference for Languages - T1P_U06, S1P_U11
ZI_U07 - can make observations and interpretations of the basic phenomena occurring in the organization and its environment; examines their links with different areas of economic activity - S1P_U01
ZI_U08 - can use basic theoretical knowledge to the detailed description and practical analysis of individual processes and social phenomena (cultural, legal, economic) specific to management and services engineering - S1P_U02
ZI_U09 - has the ability to analyze the causes and processes taking place in the enterprise and its environment and forecasting processes and phenomena using the methods and tools used in services engineering - S1P_U03, S1P_U04
ZI_U10 - correctly uses the laws and systems of norms and rules of legal, moral and professional, as well as analyzes and solves problems that appear on this background, the practice of companies - S1P_U05
ZI_U11 - is able to use the knowledge acquired during professional practice in making decisions and solving problems specific to management and engineering services as well as to analyze the proposed solutions to the problems of the functioning of the organization and their environment and propose and implement their own decision - S1P_U06, S1P_U07
ZI_U12 - has the ability to understand and analyze the phenomena occurring in the enterprise and its surroundings - S1P_U08
basic engineering skills

ZI_U13 - uses information and communication technologies relevant to the tasks of engineering - T1P_U07
ZI_U14 - is able to plan and carry out experiments, including computer simulations, interpret the results and draw conclusions - T1P_U08, InzP_U01
ZI_U15 - can use own knowledge (in particular in the field of mathematics, physics, statistics and econometrics) to formulate and solve engineering tasks in the field of services engineering - T1P_U09, InzP_U02
ZI_U16 - in formulating and solving engineering tasks, is able to integrate knowledge of fields and disciplines relevant to management and services engineering using a systemic approach, taking into account non-technical aspects - T1P_U10, InzP_U03
ZI_U17 - is prepared to work in an industrial environment and applies the principles of health and safety at work - T1P_U11
ZI_U18 - can make a preliminary economic analysis of the undertaken engineering activities - T1P_U12, InzP_U04

skills for direct solutions of engineering tasks

ZI_U19 - is able to critically evaluate the existing technical solutions, including facilities, systems, processes and services, as well as to propose their improvements - T1P_U13, InzP_U05
ZI_U20 - is able to identify and formulate the specification of simple engineering tasks in the field of services engineering, including non-standard tasks, taking into account their non-technical aspects - T1P_U14, InzP_U06
ZI_U21 - is able to assess the suitability of tools and methods and to select and apply them appropriately to solve simple tasks in the field of services engineering; by using the conceptually new methods the student can solve complex engineering tasks characteristic of services engineering, including unusual tasks and tasks including research component - T1P_U15, InzP_U02, InzP_U07
ZI_U22 - by using appropriate methods, techniques and tools, including those adapting to the existing or developing new tools the student can design and implement a simple object, process or system related to services engineering - T1P_U16, InzP_U08
ZI_U23 - has experience related to the maintenance of equipment, facilities and systems typical for services engineering - T1P_U17, InzP_U10
ZI_U24 - has experience in the use of engineering tools to solve practical engineering tasks, gained in an environment dealing with professional activities of engineering - T1P_U18, InzP_U09
ZI_U25 - has the ability and experience in the use of norms and standards related to services engineering - T1P_U19, InzP_U11
ZI_U26 - shows experience with the use of appropriate technology for services engineering, gained in environments of professionals business engineering - InzP_U12

COMPETENCES

ZI_K01 - can improve and complement the acquired knowledge and skills, and understands the need for continuous training and improvement of professional, personal and social skills, - S1P_K01, S1P_K06,T1P_K01
ZI_K02 - is able to think and act in an entrepreneurial and innovative way - T1P_K06, InzP_K02, S1P_K07
ZI_K03 - actively participates in the work of the team, assuming different roles in the group, and is able to engage in the team project preparation - T1P_K03, S1P_K02, S1P_K05
ZI_K04 - is able to organize the work taking into account the priorities for the implementation of tasks, as well as identifies and resolves professional dilemmas - T1P_K04, T1P_K05, S1P_K03, S1P_K04
ZI_K05 - is aware of the importance and understands the non-technical aspects and effects of engineering activities, including its impact on the environment, and the associated responsibility for decisions - T1P_K02, InzP_K01
ZI_K06 - is able to communicate with specialists and non-specialists in the management and services engineering, providing them with engineering aspects of the latest technical developments in an understandable way - T1P_K07

Resolution No. 465/XXVI/XV/2019 of the Senate of Bialystok University of Technology of 27 June 2019 on determining the learning outcomes for the studies commencing from the academic year 2019/2020 at Bialystok University of Technology

Learning outcomes for the field of Management and Service Engineering of the first degree, practical profile
Meaning of symbols:
ZI – learning outcomes for Management and Service Engineering
W - knowledge
U - skills
K - social competences
01, 02, 03... - learning outcome number
S – learning area in the field of social sciences
T – learning area in the field of engineering and technical sciences

Explanation of symbols according to the Polish Qualifications Framework (Regulation of the Ministry of Science and Higher Education of 14 November 2018, Journal of Laws, item 2218):
P6S_WG - scope and depth - completeness of the cognitive perspective and dependencies,
P6S_WK - context/conditions, implications;
U - skills (the graduate can):
P6S_UW - the use of knowledge - solved problems and performed tasks; P6S_UK - communication - receiving and creating statements, disseminating knowledge in the scientific community and using a foreign language;
P6S_UO - organization of work - planning and teamwork;
P6S_UU - learning - planning one's own development and the development of others;
K - social competence (the graduate is ready to):
P6S_KK - assessment - critical approach,
P6S_KO - responsibility - fulfilment of social obligations and acting in the public interest
P6S_KR - professional role/independence and ethos development.

Symbols of learning outcomes in the field of study - a graduate of first-cycle studies in the field of management and service engineering - Reference of the characteristics of the second-stage learning outcomes for qualifications at levels 6-8 of the Polish Qualifications Framework - descriptors of the second-stage learning outcomes for qualifications at levels 6 and 7 Polish Qualifications Framework enabling obtaining engineering competences

KNOWLEDGE - the graduate
ZI_W01 - has basic knowledge of selected areas of mathematics, necessary to formulate and solve tasks in the field of service engineering, and basic knowledge of physics, necessary to understand basic phenomena and laws of nature, enabling solving simple technical problems - P6S_WG
ZI_W02 - knows the methods, techniques and tools used in solving simple engineering tasks in the field of service engineering - P6S_WG
ZI_W03 - has general knowledge of key issues in the field of management and service engineering, in particular in the field of maintenance of facilities and systems typical for service engineering - P6S_WG - P6S_WG
ZI_W04 - has detailed knowledge of the essence of service engineering, the service life cycle, methods and tools used in service engineering and models of service systems - P6S_WG
ZI_W05 - has basic knowledge of the life cycle of devices, facilities and technical systems used in service engineering - P6S_WG - P6S_WG
ZI_W06 - has basic knowledge of computer science - P6S_WG
ZI_W07 - has basic knowledge of automatic control and robotics - P6S_WG
ZI_W08 - has basic knowledge of typical techniques and technologies used in service engineering, in particular regarding technical standards and norms - P6S_WG
ZI_W09 - knows and understands the impact of the environment, in particular social, economic and legal, on engineering activities - P6S_WK
ZI_W10 - has basic knowledge of management and running a business, including in particular project management, human resource management, quality management, financial management, as well as knows the methods and techniques of obtaining data in this field - P6S_WK
ZI_W11 - has basic knowledge on the creation and development of individual forms of economic activity and knows the basic conditions of engineering activity resulting from economic, social and legal sciences - P6S_WK - P6S_WK
ZI_W12 - has basic knowledge of legal, organizational, moral and ethical standards and rules, in particular on the principles of occupational health and safety, protection of industrial property and copyright, as well as the ways of using patent information resources - P6S_WK - P6S_WK
ZI_W13 - knows the theoretical foundations of management science, economics and complementary disciplines and the evolution of views on organization and management - P6S_WK
ZI_W14 - has knowledge of man and his role in the organization and social ties and their evolution; has knowledge of the general principles of the functioning of organizations and their environment and understands the basic processes and phenomena occurring in organizations and their environment - P6S_WK
ZI_W15 - has knowledge of the basic aspects of the organization's functioning in a complex environment, allowing to diagnose and solve basic problems typical of modern organizations - P6S_WK
Z_W16 - understands causes, course, scale and consequences of changes occurring in organisations and their environment, and understands the need to anticipate them - P6S_WK

SKILLS
1) general skills (not related to the field of engineering education)
ZI_U01 - can obtain information from literature, databases and other sources, also in English or another modern language, recognized as the language of international communication in the field of management and service engineering; is able to integrate and interpret the obtained information and draw conclusions and justify opinions - P6S_UW
ZI_U02 - communicates using various techniques in the professional environment and beyond - P6S_UK
ZI_U03 - can prepare a well-documented study of problems in the field of management and service engineering in Polish and a foreign language - P6S_UK
ZI_U04 - has the ability to prepare typical written works and oral presentations in Polish and a foreign language regarding the results of the implementation of entrusted tasks, as well as on specific issues related to management and service engineering - P6S_UK
ZI U05 - has the ability to self-study - P6S_UU
ZI_U06 - has language skills in the field of management and service engineering typical of level B2 of the Common European Framework of Reference for Languages - P6S_UK
ZI_U07 - is able to observe and interpret the basic phenomena occurring in an organisation and its environment; analyses their connections with various areas of economic activity - P6S_UW
ZI_U08 - can use basic theoretical knowledge for detailed description and practical analysis of individual social processes and phenomena (cultural, legal, economic) specific to management and service engineering - P6S_UW
ZI_U09 - has the ability to analyse the causes and course of processes taking place in the enterprise and its environment and to forecast processes and phenomena using for this purpose methods and tools used in service engineering - P6S_UW
ZI_U10 - correctly uses the law and systems of legal, moral and professional norms and rules, as well as analyses and solves problems arising in this context in the practice of enterprises - P6S_UW, P6S_KR
ZI_U11 - can use the knowledge gained during professional practice in making decisions and solving problems specific to management and service engineering, as well as analyse proposed solutions to problems in the functioning of organizations and their environment, and propose and implement their own solutions - P6S_UW
ZI_U12 - has the ability to understand and analyse phenomena occurring in the company and its environment - P6S_UW

2) basic engineering skills
ZI_U13 - uses information and communication techniques appropriate for engineering tasks - P6S_UK
ZI_U14 - can plan and carry out experiments, including computer simulations, interpret the results and draw conclusions - P6S_UW, P6S_UW
ZI_U15 - can use the acquired knowledge (in particular in the field of mathematics, physics, statistics and econometrics) to formulate and solve engineering tasks in the field of service engineering - P6S_UW - P6S_UW
ZI_U16 - when formulating and solving engineering tasks, is able to integrate knowledge in the field of scientific fields and disciplines relevant to management and service engineering, using a systemic approach, taking into account non-technical aspects - P6S_UW
ZI_U17 - is prepared to work in an industrial environment and applies the principles of occupational health and safety - P6S_UW, P6S_KR
ZI_U18 - can make a preliminary economic analysis of undertaken engineering activities - P6S_UW

3) skills directly related to solving engineering tasks
ZI_U19- is able to critically assess existing technical solutions, including facilities, systems, processes and services, as well as propose their improvements - P6S_UW - P6S_UW
ZI_U20 - can identify and formulate a specification of simple engineering tasks in the field of service engineering, including non-standard tasks, taking into account their non-technical aspects - P6S_UW - P6S_UW
ZI_U21 - can assess the usefulness of tools and methods and select and apply the appropriate ones to solve a simple task in the field of service engineering; while using conceptually new methods, is able to solve complex engineering tasks characteristic of service engineering, including non-standard tasks and tasks with a research component - P6S_UW - P6S_UW
ZI_U22 - using appropriate methods, techniques and tools, including adapting existing tools or developing new tools, can design and implement a simple object, system or process related to service engineering - P6S_UW - P6S_UW
ZI_U23 - has experience in maintaining devices, facilities and technical systems typical for service engineering - P6S_UW - P6S_UW
ZI_U24 - has experience in using engineering tools to solve practical engineering tasks, gained in an environment professionally involved in engineering activities - P6S_UW - P6S_UW
ZI_U25 - has the ability and experience in using norms and standards related to service engineering - P6S_UW - P6S_UW
ZI_U26 - has experience in the use of technologies relevant to service engineering, gained in environments professionally involved in engineering activities - P6S_UW - P6S_UW

SOCIAL COMPETENCES:
ZI_K01 - is able to improve and supplement the acquired knowledge and skills, and understands the need for continuous training and improvement of professional, personal and social competences - P6S_UU, P6S_KK
ZI_K02 - can think and act in an entrepreneurial and innovative way - P6S_KO
ZI_K03 - actively participates in teamwork, assuming various roles in the group, as well as is able to engage in the preparation of team projects - P6S_UO
ZI_K04 - can organize work taking into account the priorities for the implementation of tasks, as well as identify and resolve professional dilemmas - P6S_UO
ZI_K05 - is aware of the importance and understands the non-technical aspects and effects of engineering activities, including its impact on the environment, and the associated responsibility for decisions - P6S_KO
ZI_K06 - is able to communicate with people who are and are not specialists in the field of management and service engineering, conveying to them in an understandable way the engineering aspects of the latest technical achievements - P6S_UK
Meaning of symbols:
S – learning area in the field of social sciences
T – learning area in the field of engineering and technical sciences 1 – first-cycle studies
P – practical profile
ZI – learning outcomes for Management and Service Engineering
W - knowledge
U - skills
K - social competences
01, 02, 03, … – learning outcome number