Summer Semester 2009/10
Summer Semester 2010/11
Summer Semester 2011/12
Management of telecommunication networks and services 1 TS2B101102
Course content:
Specificity of management in telecommunications and information technologies. Types of managed resources in telecommunication and network systems. Models and lifecycles of telecommunication and information systems. Specificity of public and private sectors in aspects of deployment of information systems and services. Management layers, areas, processes and protocols. Contemporary standards of management of telecommunication and information services. Norms and recommendations relevant to management of telecommunication and information services. Managing design and deployment of network services. Quality of service management and service level agreements (SLA). Selected systems and technologies for management of technical network resources.
Learning outcomes:
Obtaining knowledge of management of networks, services and projects in areas specific to telecommunication and information technology systems.
(in Polish) Rodzaj przedmiotu
Course coordinators
Bibliography
a) basic references:
1. Wysocki R. K.: Effective Project Management. Fourth Edition. Wiley, 2006.
2. Flasiński M.: Zarządzanie projektami informatycznymi. PWN, Warszawa, 2007.
3. Lent B.: Zarządzanie procesami prowadzenia projektów. Informatyka i telekomunikacja. Diffin, Warszawa, 2005.
4. Praca zbiorowa. Vademecum teleinformatyka, tom III. IDG, Warszawa, 2004.
b) supplementary references:
1. Documents published by International Telecommunication Union, TeleManagement Forum, Urząd Komunikacji Elektronicznej (available on the Internet).
2. Taylor S.: The official inroduction to the ITIL service lifecycle. Stationary Office Books, 2007.