Interpersonal Communication MBMSO7055K

Course content:
Interpersonal communication: caracteristics, goals and barriers in communication, conditions of succesfull communication.
Nonwerbal communication: their functions, roles, classification.
Active listening, empathy. Assertiveness and its role in sucsesfull communication. Communication in the group.
Autopresentation, tactics in autopresentation.
Propaganda, manipulation, persuasion and indoctrination.
Intercultural communication: barriers, cultural shock, cultural differences and behaviors in business.
Conflicts and solving metods. Mediation and negotiations - basic problems.

Learning outcomes: students knows basic metods of succesful communication and its importance in managerial work .

(in Polish) Rodzaj przedmiotu

(in Polish) Obieralny

Course coordinators

Alina Borowska

Learning outcomes

Student knows metods of succesful communication and importance of communication in work. He knows rules of efficient communication. He use in practis "bridges" of communication. He developes in practic his communication skills.

Assessment criteria

The basis of assessment of lecture is average from two written tests. Each test consists of describing 3 issues. For every issue is possible to obtain 3 points. For every test is possible to obtain 9 points.
points earned rating
9 5 very good
8 4.5 good plus
7 4 good
6 3.5 Satisfactory Plus
5 3 sufficient
4 2 insufficient

Bibliography

1.Sikorski W., Niewerbalna komunikacja interpersonalna : doskonalenie przez trening , Wyd. Difin, Warszawa 2012
2. Dolna H., Doskonalenie kompetencji interpersonalnych : materiały do ćwiczeń, Wyd. Naukowe Uniwersytetu w Toruniu, Toruń, 2010.
3.Komunikacja i prezentacje według Johna Adaira, red. Neila Thomasa, Oficyna Volter Kluver, Kraków 2009
4. Cichobłaziński L., Techniki negocjacji i mediacji, Wyd. Politechniki Częstochowskiej, Częstochowa 2008.
5. Fisher R., Emocje w negocjacjach, Wyd. J. Santorski &CO, Warszawa 2009